FAQs

  • We do not accept insurance. Concerning and/or serious matters in your life deserve trustworthy care. Counseling to Comfort ensures you’ll receive this by providing strictly out of network care. Using your insurance coverage to pay for therapy, means your therapist must disclose your confidential information to your insurance provider.

    Some clients choose to utilize their insurance’s out of network benefits. This means the session fee is paid out of pocket by the client, who is then reimbursed through their insurance. The reimbursement amount is determined by the insurance provider. When clients use their out of network benefits, Counseling to Comfort typically provides an annotated receipt to the client for the client to submit to their insurance for reimbursement. The insurance provider will reimburse you (the client) directly. If you’re hoping to be reimbursed from your insurance, please ensure that you confirm the details of your out of network benefits.

  • Out of network coverage is a part of your insurance plan where your plan has an agreed percentage of the fee to reimburse you (our client) for providers that are not contracted within their network. To find out more about your out of network benefits, please contact your insurance directly. Insurance companies tend to provide more accurate information about plan coverage directly to insured clients versus providers attempting to assist.

  • During the consultation, I’ll ask a few questions to get more background on your goals. You may ask any questions you may have and if we both feel comfortable we’ll schedule the first session. After your free 10 minute consultation, you’ll be provided a link to complete intake forms in the client portal. Upon completion of the forms, we’ll schedule a meeting time and you’ll receive an email with the link for our session. You’ll also receive appointment reminders leading up to the session for your convenience.

  • There is a 48-hour policy, in order to cancel or reschedule appointments. Canceling without proper notice will incur a full fee of the session.

    No shows are treated as late cancellations and will be charged the full cost of the session.

  • • $275 per 45-minute individual session
    • $300 per 60-minute couples

    Accepted forms of payment are, debit/credit cards, online payment services, zelle/cash app.

  • We offer strictly online sessions via video chat. This gives you the convenience of meeting anywhere you feel free to speak. All you need is a stable internet connection, lap top, phone or tablet, and headphones if you’d like to use them.

  • Appointments can be booked via our portal online. All intake forms must be completed at least 72 hours before the session so they can be reviewed and payment can be taken.

    If you confirm your appointment via email/phone, without completing the intake forms, the therapist has the option to allow you to complete them at the start of the session. However, the session will not begin until the forms are complete.

    If forms are incomplete, and you haven’t rescheduled or cancelled your session online through the portal or by emailing your therapist at least 48 hours in advance, and fail to log on for the session, it is still considered a no-show/late cancellation. You will be charged for the full session.